This is the first hotel I would give 0 stars if an option. I have no idea how they got anything above a 1 star rating. The rooms are not in good condition. Drawers bottoms falling out, trash from last person in room including dirty diaper, among other things. At a housekeeping minimum I would have thought emptying the trash can from the last guest would have been on the top 3. The icing on the cake is that the front desk person was mad at me for not asking for her to stop and check me out. I was sitting in the lobby waiting for someone to come to the front desk. She was doing various tasks around me, and lets be honest her biggest priority was talking on the phone. I finally (after 30 minutes) called the front desk and she said "I'm right here. Why didn't you say you needed to check out!" Why do I have to tell you I need help. You are in a customer service industry. Why not put down your phone and do your job. The. After checking out I asked for a printed copy and she said it would be emailed. We don't do printed copies. You are a hotel!?! What do you mean you can't print a copy of a hotel stay receipt when I check out. Are you kidding me. Now I'm going to admit that I would not have written this review because I'm generally a very easy going person. This stay was the closest to my location and I didn't expect much give the price but it was just too insane that I had to ask someone to do their job and check me out. I got attitude for not immediately telling her I needed her to do her job and then she couldn't actually do her job in my eyes. I will never stay at an extended stay hotel anywhere again. I don't care if I have to drive an hour to the next closest hotel. This was the worst experience I've ever had with a hotel. So bad I plan on going back later this morning to try again and get a printed bill from a manager and again voice my complaint at the lousy service and quality of this hotel and I use that term so loosely.
The only reason I didn't rate it a 5 was I either had to do without kitchen stuff or buy it myself. They didn't have enough for every place rented. ☹️
The morning staff girl was not very professional or friendly at all and breakfast was very lousy they don't keep coffee out all day no juice or fruit for a little child. And the room on 3rd floor smells like cigarette smoke. And the pictures on the website are not the actual pictures from this hotel false advertising is what I would call it. So I do not recommend this hotel to anyone when there is so much competition out there.
Overall a generally clean cozy hotel in a very safe location convenientoy right near rt 202, rt 30, and a 24-hr Wawa. The "continental" breakfast was lacking & there some dog hair on/in the sofa bed when I first arrived, but staff is friendly & helpful, plenty of parking, and the small pool s a nice bonus.
All of the floors needed to be vacuumed like six months ago. The hotel was dark. It was kind of ghetto. The woman at the desk was nice, but the maid was loud and kind of unfriendly. While walking to my room I realized that this hotel definitely wasn't smoke-free. Upon arriving to my room I was greeted by a bag of trash sitting outside of my door. The room was musty, hot, and smelled strongly of cigarettes. Needed a lot of repairs also. The couch was the most uncomfortable couch I ever sat on. I actually got a refund and found a different hotel. The photos they have here are not of the actual hotel. I wouldn't have swam in that pool or stayed a night in this hotel if they paid me. Keep looking!
Excellent front desk staff.
Extended Stay America Philadelphia Malvern Swedesford Rd is a US Lodging based in Malvern, Pennsylvania. Extended Stay America Philadelphia Malvern Swedesford Rd is located at 8 E Swedesford Rd, Malvern, PA 19355, USA.
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